1. The purposeThis policy covers the methods for delivering educational resources and services, such as physical and digital course materials, as well as accessing educational platforms.The purpose is to provide fast distribution and access to our instructional resources.
2 Types of Services and Materials Shipped We offer the following instructional resources and services: Digital educational materials include e-books, pdfs, online courses, and other downloadable resources. Physical educational materials include printed books, workbooks, study kits, and other hard-copy tools. Access to Online Platforms: Provide credentials (username and password) for e-learning platforms, virtual classrooms, and subscription-based services.
3 Dispatch confirmation Once dispatched, the student or recipient will receive a confirmation email or SMS. For physical items, tracking information from the delivery partner will be provided to trace the shipping.
4. Delivery Methods: Digital materials are delivered by email, downloadable links, or through the designated learning platform. Physical materials are delivered by courier or postal services. Online Access: Access credentials will be issued via email, or students can use the self-registration links provided upon enrollment.
5.Delayed dispatch or access. If physical or digital materials are delayed in being delivered, students will be alerted via email or phone within [5-10] business days. In the event of technical difficulties that impede access to online platforms, our support team will respond within [5-10] business hours after reporting the problem.
6. Incorrect or incomplete information. It is the student’s obligation to supply correct shipping and contact information. If inaccurate information is provided, the contents may be delayed or not sent at all. Any additional reshipping fees will be met by the student.
7. Replacing Lost or Damaged Materials If any tangible instructional materials are lost or damaged during transit, students must notify it within [5-10] days of the estimated delivery date. Digital materials might be resent if access is lost or credentials are missing. Please contact our support team at [info@delhicareervision.com] if you need assistance.
Refund for Educational Services Please see our Refunds and Cancellation Policy [link] for more information on refunds and cancellations for course materials and services.